Happy Hounds Dog Training Terms and Conditions and GDPR

 

Our training is based on the kindest, most effective, non-punitive methods. We carefully design and structure our training programmes to be the best they can for the dog and owner.

These policies are written in the interest of safety, responsibility and care for owners and dogs.

 

1. Harsh handling is not permitted. We have a complete ban on choke chains and other coercive or punitive techniques, in accordance with the APDT Code of Practice.

2. Owners are expected to clean up after their dogs in public places. All dogs must be kept under control and on leash in public areas (off leash only when instructed by your instructor). We are there to help but you are responsible for the conduct of your dog at all times.

3. Refunds cannot be given after your programme has started, except in exceptional circumstances – as decided by your instructor. Happy Hounds Dog Training cannot accept responsibility for loss, injury or damage to person or property.

4. If for any reason you are unable to complete your training package, sessions can be 'held' for up to 3 months from the start of your package, after this sessions will be no longer be valid and refunds will not be given if the sessions aren't used.

5. Children are very welcome to attend training sessions – indeed they are often the best handlers! However, for the sake of safety and consistency in training, young people under the age of 16 MUST be with an adult at all times. Children who make a lot of noise or dash about can teach dogs to chase children. Parents might wish to sit down with their children before their training session to explain how important it is for them to listen and be involved.

6. Please let us know if your dog is not in a fit state to train due to illness, disease, injury or any other reason. All dogs should be wormed and fully protected by vaccination as advised by their vet.

 

Cancellations:

1. We hope that you won’t need to cancel but - NB: If you are unable to keep the appointment scheduled above, notice via email (jo@happy-hounds.me.uk) is required 48 hours prior to the appointment. 50% cost will be charged for cancellation if less than 48 hours notice is given, if less than 24hrs notice the full cost will be charged.

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Privacy Policy:

What type of information do you collect?

At Happy Hounds Dog Training we receive, collect and store any information you enter on our website or provide us in any other way. We also collect personally identifiable information (including name, email communications) comments, and feedback. This information may then be used to contact you, from time to time, with details of offers, or advice regarding dogs and dog training. We never sell or share your details with other organisations.

 

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address and dog breed and name. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Service of Dog Training;

2. To provide our clients with ongoing customer assistance and support;

3. To be able to contact our clients and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
 

How can your site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at jo@happy-hounds.me.uk

 

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at jo@happy-hounds.me.uk